FAQ

At Avenza Toronto, we want your shopping experience to feel simple, reliable, and enjoyable. Below are answers to some of the questions customers ask most often. If you still need help, our support team is always ready to assist.

What Products Does Avenza Toronto Offer?

Avenza Toronto offers fashionable and comfortable clothing for men and women. Our collections are designed with everyday wear in mind, combining style, comfort, and versatility so you can look and feel your best.

Where Do You Deliver?

We currently deliver orders within Canada. No matter where you are located, we work to ensure your order arrives safely and in good condition.

Do You Charge For Shipping?

No, shipping is free on all orders. You do not need to reach a minimum purchase amount and there are no additional delivery costs.

How Long Does Shipping Take?

Orders are usually prepared and shipped within 1 to 3 business days (Monday to Friday).

After dispatch, delivery normally takes between 3 and 7 business days depending on the destination. Once your order has been shipped, you will receive an email with tracking information.

Can I Return My Order?

Yes. If you are not fully satisfied with your purchase, you may return the item within 30 days from the delivery date.

Returned items must be unused and in their original condition. After we receive and check the returned product, we will process your refund.

When Will My Refund Be Issued?

Refunds are generally completed within 7 business days after the returned item arrives at our facility and has been inspected.

The refund will be sent back to the payment method used for the purchase, and you will receive a confirmation email once it has been processed.

How Can I Contact Avenza Toronto Customer Service?

If you have any questions about your order or need assistance, you can contact our support team.

We aim to reply as quickly as possible and provide helpful support.

What Sizes Do Your Products Come In?

Our clothing is available in multiple sizes to suit different body shapes. Each product page includes a size guide to help you choose the right fit.

If you need advice on sizing, you can always contact us and we will gladly help.

Is It Safe To Order From Avenza Toronto?

Yes. We take payment security and privacy very seriously. All transactions are protected with secure SSL encryption, which keeps your information safe during checkout. Your payment details are never stored.

Need More Help?

If you have additional questions or need support, feel free to reach out to us.

We are always happy to help and want your experience with Avenza Toronto to be smooth and enjoyable.

Contact Information

Store Name: Avenza Toronto
Address: 608 Huron St, Toronto, ON M5R 2R7, Canada
Email: support@avenza-toronto.com
Phone: +14378874020

Customer Service Hours: Monday to Friday: 9:00 AM – 5:00 PM (EST)
We do our best to reply to your email within 1–2 business days.