Refund policy
At Avenza Toronto, your satisfaction is important to us. If something isn't quite what you expected, we've designed our return process to be simple and stress-free — because you deserve to feel confident about every purchase.
30-Day Return Policy
If you are not completely happy with your order, you may return it within 30 days of the delivery date. Whether the sizing wasn't ideal or you've simply reconsidered your purchase, we're here to help.
To qualify for a return:
- Items must be unused, unworn, and unwashed
- All original tags and packaging must remain intact
- A proof of purchase is required (your order confirmation email is acceptable)
How to Start a Return
To begin the return process, please email support@avenza-toronto.com with your order number and the reason for your return. Our support team will guide you through the next steps.
Refund Process
After we receive your returned item and verify its condition, your refund will be processed within 7 business days.
- Refunds are issued to your original payment method
- You will receive a confirmation email once your refund has been completed
Important Notes
- Original shipping is always free — we do not charge restocking fees or hidden costs
- Customers are responsible for return shipping and any applicable customs fees for returns due to a change of mind or exchanges
Damaged or Incorrect Items
If your order arrives damaged or you receive the wrong item, please contact us immediately at support@avenza-toronto.com We will resolve the issue promptly and make it right.
Contact Information
Store Name: Avenza Toronto
Address: 608 Huron St, Toronto, ON M5R 2R7, Canada
Email: support@avenza-toronto.com
Phone: +14378874020
Customer Service Hours: Monday to Friday: 9:00 AM – 5:00 PM (EST)
We do our best to reply to your email within 1–2 business days.